1.

Implementation of the policy of the Government of India for providing Minimum Support Price (MSP) to the jute/mesta growers of the Country.

Serving as a price stabilising agency in the raw jute sector and taking necessary measures in this respect.

Remembering at all times that we are in service to the jute growers whose welfare is the cause of our existence.

Building a quality culture for providing best service to our customers.

Optimum use of resources with the help of modern technology and management parctices.

Acting with integrity and judiciousness, transparency and accountability, promptness and courtesy in the best interest of the country and its people.

Protect the interest of jute growers by ensuring minimum support price to them for their produce.

Involve State Government and Growers' Co-operatives in minimum support operation of raw jute.

Development of the marketing infrastucture and establishment of market linkage for raw jute.

Maintain an up-to-date database on raw jute market and disseminate relevant information and commercial intelligence for the benefit of jute growers and consumers.

Taking suitable steps to assist jute growers to get better returns.

Stabilisation of raw jute prices in the interest of jute economy.

Satisfying the buyer mills through maintenance of BIS standard of grading in raw jute through strict quality control measures and timely supply.

Maintain a constant dialogue with jute growers, State Governments of the jute growing States, Apex Co-operatives acting as our agent, consumers, industries, financial institutions and our emplyees while framing policies and programmes on raw jute procurement.

Provide a monitoring and redressal system to ensure that our responses to the public are sent within the specified time as quickly as possible.

Make our rules and procedures as simple as possible and to be vigilant against all malpractices.

Up-gradation and expansion of skills of human resources and create an ambience where talent can bloom.

Procurement of raw jute directly from growers either through our own purchase centres or through the agent co-operatives at minimum support prices fixed by Government of India from time to time.

Ensuring correct weight, condition and grading to growers for their produce when they tender raw jute for sale.

Display of reference samples of various grades/varieties of raw jute for the benefit of the jute growers.

Building infrastructure for orderly marketing of raw jute and establising market linkages.

Providing market information as a decision support system of the jute growers.

Implementing various quality/quantity up-gradation projects for the benefit of the jute growers.

Ensuring timely supply of raw jute of specified BIS Standard backed by stringent quality control system and prompt after sales service to the buyer mills against sale contract.

Constantly try to capture the voice of the customers in improvement of the service rendered.

Conducting Commercial Operation in raw/mesta in judicious manner.

Importing/Exporting  of raw jute/mesta as and when necessary.

Undertaking various extension measures for implementation of different jute related projects.

To buy whatever quantity offered for sale at minimum support prices and ensure that market prices do sag below the minimum support price declared by the Government of India from time to time.

Payment either on spot or at least within 3 days from the date of purchase to all small and marginal growers who tender raw jute for sale at our procurement centers ans to ensure correct return for their produce.

Timely delivery to the buyer mills jute grades as specified by BIS against sale contract within 60 days from the date of making payment arrangement.

Settlement of weight claim with buyer mills within 15 days from the date of receipt of the claim.

Settlement of quality/condition claim with buyer mills within 60 days from the date of receipt of the claim.

Payment of the claim bills with 15 days from the date of receipt of the bills.

A core group of technically qualified and experienced personnel to provide necessary service to the jute growers and to the jute industry.

Field level infrastructure at the jute growing States committed for providing best service to the jute growers.

Effective mechanism for grievance redressal and preventive vigilance.

We have our Head Office and Registered Office at 15N, Nellie Sengupta Sarani, Kolkata - 700 087

There are 16 Regional Offices for supervision, control and guidance of the purchase centres distributed in seven jute growing States namely West Bengal, Bihar, Assam, Meghalaya, Orissa, Tripura and Andhra Pradesh. Apart from this, Apex Co-operative Societies of the jute growing States act as our agent in procurement of raw jute under MSP operation. In order to forge direct link with the jute growers more and more village level service societies are being encouraged to participate in the MSP operation.

Complaints and grievances are promptly attened to and complaints are informed about the action taken within 21 working days from the date of receipt of complaint letter.

Secretary of the Corporation is the designated public grievance officer of the Corporation. Particulars of the Public grievance Officer if given below :-

A locked complaint/suggestion box has been kept near the main entrance of the office. Complaint/suggestion box is opened on every day after 3 p.m.

Our reception and facilitation counter is located near the main entrance of our Head Office at 7th Floor at 15N, Nellie Sengupta Sarani, Kolkata - 700 087. General information are available at this counter.

A Control Room is being operated at the Head Office of the JCI for the purpose of monitor the MSP operation. Shri S. P. Bakshi, Marketing Manager, is acting as In-charge of the Control Room whose contact number is given below: